The general conditions of sale described below detail the rights and obligations of the
AFTUCO company and its customers as part of the services provided.
1 – The general conditions of sale:
The General Conditions of Sale govern the commercial relations between AFTUCO and its Customer,
who declares to accept them without reservation. They apply to all services provided by the company
with all categories of customers regardless of the clauses established by the latter in a
separate document. These General Conditions of Sale represent the entirety of the commitments
reciprocal of AFTUCO and the Customer who expressly accepts them.
The Customer acknowledges having read and accepted the General Conditions of Sale defined on
the site has ftuco.com, before placing an order, by the fact that he has checked the box “I accept the
Terms of Sales “.
They are systematically communicated to the customer prior to his order.
In addition, these can be downloaded and printed.
2 – Price of services:
The prices on the site are those in effect on the day the order is placed.
Any order supposes the consultation and the express acceptance of the General Conditions of
Sale, without however this acceptance being conditioned by a handwritten signature of the
part of the Customer.
3 – Commands:
In order to place an order, the customer can:
– Contact the company directly by email: i firstname.lastname@example.org
– Contact the company directly by phone or whatsapp: +90 212 892 22 61 or
+90 543 315 43 02
– Complete the application form
– Place their order online by browsing to ftuco.com and clicking on the service they want
Payment at the end of the above-mentioned procedures constitutes express acceptance of the order.
by the company and acceptance of the general conditions of sale by the customer.
4 – Invoicing and payment:
An invoice is established after each order and sent to the Customer by e-mail.
Any complaint concerning the invoices must be brought to the attention of AFTUCO by
email or telephone within 10 days of receipt to email@example.com. HAS
otherwise, they are considered accepted without reservation.
The price invoiced to the Customer is the price indicated on the order confirmation sent by the company
The order validated by the Customer will only be considered effective when the payment center
bank concerned will have given its agreement.
In case of refusal of the bank payment center, the order will be automatically canceled and the
Customer notified by e-mail or telephone.
5 – Right of withdrawal – complaint – reimbursement:
– Right of withdrawal and refund:
In principle, the customer has a right of withdrawal of 14 days from the day of payment.
However, according to article L 221-28 of the consumer code, the right of withdrawal cannot
be exercised for contracts:
1° For the provision of services fully performed before the end of the withdrawal period and of which
the execution began after express prior consent of the consumer and express waiver of
his right of withdrawal;
2° Supply of goods or services whose price depends on fluctuations on the financial market
beyond the control of the professional and likely to occur during the period of
3° The supply of goods made to the consumer’s specifications or clearly
4° Supply of goods likely to deteriorate or expire rapidly;
5° For the supply of goods which have been unsealed by the consumer after delivery and which
may be returned for reasons of hygiene or health protection;
6° For the supply of goods which, after having been delivered and by their nature, are mixed in such a way
inseparable with other articles;
7° For the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose
the value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of
8 – Processing of personal data:
In the context of distance selling, and for the processing and delivery of orders,
the establishment of invoices and warranty contracts, the Customer must necessarily inform
The Customer’s contact details allow AFTUCO Customer Service to contact the Customer for the
track his order and easily communicate with him.
To ensure the security of banking transactions, the Customer’s banking information (number
bank card, validity date) are encrypted by a related system.
The Customer is informed that, during his visits to the site at ftuco.com, a cookie may be installed
automatically on its navigation software. This cookie does not identify the user
but is used to record information relating to its navigation on the site. Use
of these cookies is intended in particular to personalize the presentation of the site for each visitor.
The Customer may decide to oppose the recording of these “cookies” by configuring his
9 – Dispute settlement:
In the event of a problem related to the application of the General Conditions of Sale, and before any action in
justice, the Customer can seek an amicable solution, in particular with the help of an association
professional in the sector, a consumer association or any other council of its
As a general rule and subject to the discretion of the Courts, compliance with the provisions of
General Conditions of Sale relating to the contractual guarantee assumes that the Customer honors his
financial commitments to AFTUCO.
Complaints or disputes will always be received with kindness, good faith being
always presumed in those who take the trouble to explain their situation.
In the event of a dispute between the parties, it is expressly agreed to assign jurisdiction to the
10 – V alidity of the General Conditions of Sale:
If any of the provisions of these AFTUCO General Conditions is declared
void in whole or in part, the other provisions and the other rights and obligations arising from these
General Conditions of Sale will remain unchanged and will remain applicable.